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December 3, 2008
17:30 - 18:30Registration

December 4, 2008
07:00 - 08:00Registration
 Welcome to Turin from Istitutions
 Welcome to the conference from Chairs
08:30 - 09:30Keynote on Usability & Creativity:
Elizabeth Churchill
- Yahoo.com.
Design and Mnemotechnics
in the Age of Distributed Digital Data
09:30 - 10:00Pause
 Usability & Creativity
10:00 - 10:30Whitney Quesenbery - WQusability.com
Using stories effectively in user experience design
10:30 - 11:00Joyce Ohgi, Dustin Beltram, Melody Shores - Oracle
Myths and Realities of Enterprise 2.0 Users
11:00 - 11:30Chan-il Kim - M.Des. Institute of Design, IIT
Incorporating Experiential Emotion
in User Interface Design Process
11:30 - 12:00Pause
12:00 - 12:30Fergus Roche, James Chudley - E3 Media
Owning the interaction in dynamic environments
12:30 - 13:00Mike Glaser - SpankDesign
Induced creativity, intuition, and wisdom
in the production of co-created solutions
13:00 - 13:30Michele Visciola, Jan-Christoph Zoels,
Mark Vanderbeeken - Experientia
Agile UCD to design the usability
of an interactive news website
13:30 - 15:00Lunch
 Managing Design in Organizations
15:00 - 15:30Thyra Rauch - IBM
Agile UCD: The good, the bad, and the potentially ugly
15:30 - 16:00Soisson Gérard, Barrere Gautier - Service eLuxembourg
A holistic web quality framework for organizations with few resources: The Luxemburg example
16:00 - 16:30Daniel Szuc - Apogeehk
Selling usability in organizations
16:30 - 17:00Pause
17:00 - 17:30My biggest errors in five years user experience
at Deutsche Telekom AG (to be confirmed)
17:30 - 18:00Sofie Vanophem - Human Interface Group
Designing a new generation of ERP systems. The importance of "below the surface" information
18:00 - 18:30Sascha Mahlke - D-LABS GmbH
Learning from Users to Innovate:
User Research and Innovation
 Evening Program

December 5, 2008
08:30 - 09:30Keynote Industrial Design:
Isao Hosoe
The Neomadic Design
09:30 - 10:00Pause
 Industrial Design
10:00 - 10:30Bengt Göransson - IT-Arkitekterna - GInfraCAM
A Design Case
10:30 - 11:00Lore Nuyens - Human Interface Group
Tell me who’s sneaking around my house and turning on my coffee maker: the seamless aggregation of e-services in your home
11:00 - 11:30Anders Wikström - Mälardalen University
idPeo a Multidisciplinary Approach
to Innovative Product Realization
11:30 - 12:00Pause
 Mobile Design & Usability
12:00 - 12:30Jens Jacobsen - Content Crew
Usable Audio
– Best Practices for Auditory Content
12:30 - 13:00Shawn Lawton Henry - W3C MIT
Yeliz Yesilada - University of Manchester
Alan Chuter - Technosite
Overlapping User Experiences: Mobile Web Usability and Accessibility for People with Disabilities
13:00 - 13:30Anja Naumann - Deutsche Telekom Laboratories
Interaction with Information and Communication Technology: A Classification of User Types
13:30 - 15:00Lunch
 Cross Cultural
15:00 - 15:30Gerry Gaffney - InfoDesign
Cultural Probes in real life
15:30 - 16:00Arne Kittler - Fork Unstable Media
Brand Web globalization balanced by user experience
16:00 - 16:30Giorgio Venturi
Remote, synchronous user research for international usability: a case study
16:30 - 17:00Pause
17:00 - 17:30Ewert Bernd - PayPal
Developing a Global Design Methodology: A Case Study
17:30 - 18:00Paul Sherman - UsabilityBlog
Getting Business, Design and Development Cultures to Work Together: Designing a New Navigation System for a Mature Desktop Software Product
18:00 - 19:00Keynote Cross Cultural Design:
Daria Loi - Intel Corporation

Digital home storage beyond devices: a cross cultural perspective on how people keep, protect and find what they value
20:00Gala Dinner

December 6, 2008
 Outlook to the future
08:30 - 09:30Julie Baher - Adobe
Ilana Westerman - Create with Context
Going with the Flow: Creative experiences of the future, what’s the role for technology?
 09:30 - 10:00Julie Nathan, Andreas Quaisser,
Anthony Davies - Sapient
User Experience is now Customer Experience
10:30 - 11:00Catriona Campbell - Foveance
Web 2.0 Social Media, and how to research it using the latest quantitative and qualitative methods and tools
11:00 - 12:00Shawn Lawton Henry - W3C MIT
How New Web Accessibility Standards
Impact User Experience
12:00 - 13:00Special Interest Group
followed by World Usability Day in Europe
13:00 - 14:00Special Interest Group
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